AI FIRST RESPONSE

AI answers first. You only get the ones that need you.

Unified sits on the domains you connect through Resend. Every incoming support email is read by the AI first. Approved answers go out. Everything else is held and emailed to you.

Start on Free View sample inbox

AI is the first layer Auto-escalates by email You bring Resend

Sample data — nothing is sent

Inbox

4 open

Mara Chen 9:42

Import question

Can I bring over my existing project data?

Jon Bell 8:17

Attachment size

I have a file to send with my reply.

Avery Park Mon

Account access

I need help getting back into my account.

Import question

[email protected]

Open

Mara Chen

[email protected]

Hi, I’m setting up Atlas for a new project.

Can I bring over my existing project data, or should I start with a fresh workspace?

Draft from Approved Knowledge

Review required

You can import existing project data. The import guide lists the supported formats and preparation steps.

Review Draft Edit

How It Works

AI takes the first pass. You get the rest.

Mail arrives

Customer writes to a domain on your Resend account. Unified receives it into the workspace.

AI responds first

If the question matches approved product knowledge, Unified sends that answer. Model confidence alone cannot send.

You get the rest

Refunds, billing, account or security issues, bugs, and unclear requests are held. Unified emails your personal address so you can take the thread.

Features

AI first, with boundaries.

On Pro and Studio, approved answers go out. Sensitive, ambiguous, unrelated, or low-confidence requests are held and emailed to the workspace owner’s personal address.

First response layer

The AI reads every new inbound on paid plans. Simple, approved questions leave the inbox without you. Drafts are ready when you want to review before send.

Escalation by email

When the AI should not answer, the thread is marked for a person and Unified emails you. It will not claim it issued a refund or changed an account.

Approved knowledge only

Answers come from product-specific knowledge you approve. Unrelated or fuzzy questions escalate. AI can still be wrong. Unified does not promise delivery or accuracy.

Your Resend, one inbox

Connect your Resend account, pick domains, work one workspace. Search, drafts, attachments stay. You pay Resend separately for sending and receiving.

Pricing

Start on Free. Add AI on Pro or Studio.

Free is inbox only. Pro and Studio add AI first response and email escalation. Every new workspace starts on Free. Payment is not available yet.

Free

Inbox only. 1 domain, owner only
50 outbound deliveries per day
Inbox, search, drafts, attachments
No AI first response. No escalation email.

Start on Free

Pro

$12 /month

AI is the first layer. 5 domains, 3 members
3,000 outbound deliveries per month
AI drafts and automatic replies from approved answers. Escalation emailed to you.
3,000 AI-processed incoming messages per month

Start on Free

Studio

$29 /month

Same AI loop, more room. 20 domains, 10 members
15,000 outbound deliveries per month
AI drafts, automatic replies, and personal-email escalation
15,000 AI-processed incoming messages per month

Start on Free

Payment is not available yet, so new workspaces start on Free.
Outbound counts recipient deliveries. Free resets daily. Pro and Studio reset monthly.
Failed sends and a retry of the same request do not consume the allowance twice. Incoming mail is never counted against outbound.
Outbound attachments: 5 files / 5 MB. Inbound downloads: 10 MB. Activity log: 500 entries.
Resend’s own limits still apply.

The AI answers first from approved knowledge. When it should not send, it emails you. It can still be wrong.

Let the AI take the first pass.

Start on Free, connect Resend, then turn on Pro or Studio when you want the AI layer and escalation email. The sample inbox is labeled “Sample data — nothing is sent.”

Create Account View Sample Inbox